Refund Policy

This Refund Policy describes how we manage refunds.

Returns

We do not take returns. To be eligible for a refund, we require a receipt or proof of purchase in the form of an order number and your order must have not been fulfilled, shipped or delivered per carrier tracking info.

Refunds (if applicable)

Not completely satisfied with your order ? Products purchased online may be returned to us at your expense or refunded within 30 days of receipt for a full refund, exchange for an item of similar value or credit note. If you notify us outside the 30-day period, or if your products have already been configured by you, the return or refund will not be accepted. Products must be clean and undamaged.

If your CardEasy product is scratched or damaged, you may be eligible for a replacement. We offer replacements for damaged CardEasy products with photo proof within 48 hours of delivery. In the case that a CardEasy product does not function well, you may be eligible for a replacement device, not a refund.

If you are having trouble activating your CardEasy to compatible phones and you would like to request a refund or replacement, please contact our team at info@cardeasy.co. Typically, all issues can be resolved with some helpful tips from the team!

If you have successfully activated your CardEasy product and are experiencing issues after you’ve contacted info@cardeasy.co, and we can’t find a solution, you may be eligible for a refund. Once approved for a refund, we will send you an email notifying you that we have refunded your purchase. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-4 days.

Warranty

If your CardEasy product does not work anymore after months, with a normal use, you are eligible for a free placement.

Please contact info@cardeasy.co for assistance with this.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at info@cardeasy.co

Sale items

Only regular priced items may be refunded (if applicable), unfortunately sale items cannot be refunded. 

Exchanges

We do not accept exchanges. 

Shipping 

We do not accept returns, so no shipping info is required. 

Contact us 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@cardeasy.co